Special Needs

Before making a reservation, you must advise Journey Beyond Rail Expeditions if you are ill, injured or have a medical condition which may make it unsafe for you or other guests traveling on board our trains. Please download or fill in the Fitness For Travel form below.

Guests that may have any specific needs, or require special assistance, at any time during their planned rail journey on-board Journey Beyond Rail Expeditions trains should contact Journey Beyond Rail Expeditions directly on 13 21 47 (within Australia) or 61 +8 8213 4592 (outside Australia) to obtain further information on how we can make your journey more comfortable.

Most special dietary requirements can be accommodated. Please request when you make your booking.

Journey Beyond Rail Expeditions staff will be pleased to assist you whilst you are on your train journey, however we are unable to meet the needs of guests requiring regular medical attention, nor to act as carers during the journey.

Prior to making a reservation for travel on Journey Beyond Rail Expeditions services, it is the individual’s obligation to inform Journey Beyond Rail Expeditions of special assistance that may be required to board, disembark, and manoeuvre on the trains during the journey. You must also, prior to making a reservation with Journey Beyond Rail Expeditions, inform Journey Beyond Rail Expeditionsif you have an illness, disease or other medical condition, including advanced, complicated or multiple pregnancy. In some circumstances, Journey Beyond Rail Expeditions may require you to provide a medical certificate giving clearance for travel before we can permit you to board.

GSR may refuse to confirm your reservation, boarding or remove you from the train, without any liability on its part, if:

• you suffer from any illness, injury, disease or other medical condition which makes travel unsafe for you, other guests or employees;
• you are pregnant and have reached the 30th week of the pregnancy (an “advanced pregnancy”);
• you have a complicated or multiple pregnancy;
• you have not complied with our medical requirements contained in our Fitness for Travel Policy in force and as amended from time to time;
• your mental or physical state is a danger or risk to you, the train or any other person on board;
• permitting you to board our trains and travel may put your safety or health in danger or at risk;
• permitting you to board our trains and travel may put other guests and employee’s safety or health in danger or at risk.