FAQs

General Questions

Question: Are there vehicle storage facilities for Motorail in Adelaide, Darwin and Perth?

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There are no vehicle storage facilities. Vehicles must be dropped off within the timeframe specified and collected within an hour of the train’s arrival.

Question: Can I fly out the same day as the train arrives?

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We want you to enjoy your journey without concerns over flight times. We therefore would recommend you allow for an overnight stop before connecting to domestic or international flights. Great Southern Rail does not accept liability for any missed connections due to late train arrivals.

Question: Can I pre-book my Off-Train Excursions?

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Off Train Excursions can be pre-booked in the following instances only:
  • The Great Southern – all Off Train Excursions can now be pre-booked in advance at the time of booking or after booking by accessing the Manage my Booking facility of the Online Booking Engine or by contacting our Travel Centre (13 21 47). We recommend booking your Off Train Excursions for the Great Southern at your earliest opportunity. Some tours are limited by capacity.
  • The Ghan Expedition – the Uluru scenic flight upgrade can be booked by contacting our Travel Centre (13 21 47). Space is limited.
Please note all other Off Train Excursions can only be booked on train.

Question: Can I store my luggage at the railway station?

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As each terminal provides a different experience, it depends on where you are departing from.
Luggage can be checked into all terminals 2 hours prior to departure.
Adelaide, Perth, Darwin, Alice Springs: You are able to store your luggage 2 hours prior to departure at the terminal.
Sydney: There are luggage storage facilities available through NSW TrainLink at their luggage check-in area adjacent Platform 1 at a cost of $4.40 per person.
Katherine: there are no luggage storage facilities available at our Katherine Terminal.
What is the address of the terminal?
Adelaide: Adelaide Parklands Terminal, Keswick, South Australia
Perth: East Perth Station, West Parade, East Perth, Western Australia
Sydney: Sydney Central Station, Sydney, New South Wales
Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory
Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory
Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory

Question: Can I take any pets or animals onboard?

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No, the only animals permitted on GSR train services are specially trained dogs for the vision and hearing impaired

Question: Do I need any cash or credit cards onboard?

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As our journeys are all-inclusive you will not need to buy anything unless you choose to purchase an Off Train Excursion upgrade or souvenirs, which you can do onboard utilising our EFTPOS or credit card facilities. Unfortunately we are unable to provide any cash out on our trains.

Question: How much luggage can I take?

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Luggage limits apply for both carry on and checked luggage. These limits vary depending on the level of service you are travelling in and by train. See What to Pack for more details.

Question: I have booked my rail holiday online, how do I add my accommodation and touring?

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Great Southern Rail offers a wide range of accommodation and touring options. We would be happy to assist you with booking your holiday. Please contact our Travel Centre on 13 21 47.

Question: Is medical assistance available?

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To ensure your safety and well-being, our staff members onboard are trained to administer basic first aid. We also have a specially modified wheelchair onboard for those who have mobility issues or require a carer. You can also check in your wheelchair, walking frame or scooter to be stored as luggage to save you arranging alternate assistance yourself.

Question: Is parking available at the railway station?

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We have short term parking available at all terminals so you can have your family or friends see you depart at the beginning of your journey. We do not recommend leaving your car at our terminals for extended periods of time.

Question: Is smoking permitted on board the train?

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No, smoking is not permitted on any of Great Southern Rail’s services.

Question: Is there a standard of dress onboard?

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It is your holiday and we want you to be comfortable so smart casual attire is recommended. We recommend warm clothes for Outback Experiences as mornings and evenings in the Outback can be cool. We also recommend you pack a hat, sunscreen and comfortable walking shoes for your Off Train Excursions.

Question: Is Wi-Fi available on board the train?

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No, currently Wi-Fi is not available on any of Great Southern Rail’s services.

Question: What are the meal times onboard the train (Indian Pacific/The Ghan)?

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In your cabin when you first board the train, you will find a card with the breakfast, lunch and dinner meal times for your journey. Your On-Board Attendant will advise you of the process. If you have any special requests regarding meal times, please speak with a member of our On-Board team.

Question: What cabins are available for those with a mobility or disability issues?

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The Ghan and Indian Pacific have a Gold Access Cabin available for wheelchair bound/physically impaired guests travelling in Gold Service. This cabin is subject to availability and assessment of the guest’s Fitness to Travel.

The Gold Service Access Cabin features include:

Two seats by day converting to two lower berths by night
Accessible ensuite bathroom with seat and hand rail facilities, flexible hand shower and shower chair
Mobile height adjustable table
In-cabin music channels and journey audio commentary available
All-inclusive dining in the Queen Adelaide Restaurant
All-inclusive Australian wines, beers, base spirits and non-alcoholic beverages
All-inclusive Off Train Excursions and Short Stops
Luggage allowance is 60kg per guest
Cabin Entry Door (Gold Access Cabin) – 0.85m (width)

Question: What is the temperature on board the train?

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All our services are air-conditioned, with the temperature averaging 22 degrees. We recommend packing layers of clothing for the different temperatures (inside and outside the train).

Question: What special dietary requirements can be accommodated on board the train?

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Most special dietary requirements can be accommodated. Please ensure this is advised at the time of booking. Vegetarian, gluten free, lactose free and vegan meals are standard requests that can be accommodated. For further information, please contact our Travel Centre on 13 21 47.

Question: What time can I check in for my train departure?

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Check in for your rail journey opens approximately two hours prior to your scheduled departure time. We ask all guests to check in at least 60 minutes prior to departure to be welcomed onboard. Please bring your travel itinerary and Photo I.D.

Question: What weather should I pack for?

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Travelling from one end of the country to the other can provide a variation in climates. On The Ghan you can experience mid-30 degree temperatures in Darwin or Katherine and 4 degree nights/early mornings in the desert during your Outback Experiences in Marla or Manguri. On the Indian Pacific, the summer months in Adelaide and Perth
average around 30 degrees while temperatures at night on the Nullarbor at places like Rawlinna and Cook can average as low as 5 degrees during winter months. So it is best to pack everything you need plus a warm jacket or jumper, enclosed shoes, a hat and sunscreen into your carry-on luggage.

Question: When will I receive my final Travel Itinerary

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Your travel itinerary is emailed approximately 45 days prior to departure, to the email address provided at the time of booking or to your travel agent.

Question: Where can I view all stations where boarding/disembarking is permitted on The Overland?

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The Overland Timetable is located on the Fares and Timetables page. For travel to/from stations other than Adelaide Parklands Terminal or Melbourne Southern Cross, please contact our Travel Centre on 13 21 47.

Qantas Frequent Flyer

Question: How do I earn Qantas Points for Journey Beyond Rail Expeditions bookings?

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You must be a Qantas Frequent Flyer member to earn Qantas Points. Members must add their Qantas Frequent Flyer membership number at checkout when booking a journey. If you are not already a Frequent Flyer member you can join for free now.

Question: How many Qantas Points will I earn for my Journey Beyond Rail Expeditions booking?

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Members will earn 1 Qantas Point per AU$1 spent on eligible bookings.

Question: What is an eligible booking?

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Eligible bookings include Journey Beyond Rail Expeditions and Journey Beyond Rail Expedition Holiday Packages. Rail Expeditions are the following journeys: The Ghan, Indian Pacific, Great Southern, The Overland and The Ghan Expedition. Expedition Holiday Packages are the following packages: Pre-Season Release Packages, Season Packages and Rail and Sail packages.

Qantas Frequent Flyer members can not earn Qantas Points on Classic Rail Rewards.

Question: There are multiple passengers in the one booking, can the Qantas Points earned be divided equally?

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Yes the Qantas Points earned on your booking can be equally divided between  the individuals’ Qantas Frequent Flyer accounts. 

Each passenger’s Qantas Frequent Flyer number needs to be entered in the guest check-out form or added into the booking prior to departure. 

If you do not add all Qantas Frequent Flyer numbers before booking departure, only the entered Qantas Frequent Flyer numbers will receive the points. 

Question: I have an existing booking with Journey Beyond Rail Expeditions without realising I could earn Qantas Points. Am I eligible for the Qantas Points?

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No – only bookings made via Journey Beyond on or after 9 December 2020 will be eligible to earn Qantas Points.

Question: How do I book a journey or package with Journey Beyond Rail Expeditions and earn Qantas Points?

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Visit https://journeybeyondrail.com.au, purchase a rail journey or package and provide your Qantas Frequent Flyer membership number when entering guest details in the form.

Question: If I change my Journey Beyond Rail Expeditions booking, will I still earn Qantas Points?

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If you change your booking to a different departure date or destination you will still earn Qantas Points based on the dollar value for that booking.

Question: If I cancel my booking, will I still earn Qantas Points?

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Qantas Points will not be earned on cancelled bookings.

Question: How soon will my Qantas Points appear in my Frequent Flyer account?

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Qantas Points will be credited to a members account within 8 weeks of the completion of your journey.

Question: Who do I contact for assistance with my Qantas Points queries in relation to my Journey Beyond Rail Expeditions booking?

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If you have a query after points have been credited please complete the Qantas Frequent Flyer contact form here.

Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN to hand.

Question: Can I use my Qantas Points towards Journey Beyond Rail Expeditions bookings?

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Members can use Qantas Points on Classic Rail Rewards on The Ghan, Indian Pacific and Great Southern from 9 December 2020.

Question: How do I use my Qantas Points to purchase a Classic Rail Reward?

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Visit https://journeybeyondrail.com.au, and switch the Classic Rail Reward toggle to view reward availability.

Question: How quickly will my Qantas Points be deducted from my account once I have made a booking?

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Your Qantas Points will be deducted from your Qantas Frequent Flyer account as soon as you select ‘Apply’ to complete your booking.

Question: Can I earn Qantas Points if I book a Classic Rail Reward?

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No – Qantas Points will not be earned on Classic Rail Rewards.

Question: If I cancel my booking, will my Qantas Points be refunded?

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Classic Rail Rewards are fully refundable if you change your mind within 14 days of booking. There will be a cancellation fee of $200 or 25,000 Qantas Points per person if a booking is cancelled more than 14 days after booking and more than 45 days prior to departure. At the time of cancellation, you can choose how you wish to settle the cancellation fee. If cancellation is within 45 days of your departure date, your Qantas Points used to pay for your travel journey will not be refunded.

Question: If I change the date of my Journey Beyond Rail Expeditions booking, will I need to pay a fee?

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For departure dates before 31 March 2021, change and cancellation fees will be waived up to 7 days prior to travel. There will be a 100% cancellation fee for any Classic Rail Rewards booking that is cancelled within 7 days prior to departure (you will not receive a refund in points).

For departures from 1 April 2021, members are free to change the date of their booking to another time (subject to Classic Reward availability) up to 14 days prior to travel without a change fee. A change fee applies for any booking changed less than 14 days prior to the departure date.

Question: What if I have forgotten my Qantas Frequent Flyer PIN?

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You can reset your Qantas Frequent Flyer PIN immediately by logging in to qantas.com or the Qantas app on your smartphone and choosing the Forgotten PIN feature.

Question: What is Points Plus Pay?

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Points Plus Pay allows you to make a booking using a mix of Qantas Points and money. The more points you use, the less money you pay. 

The minimum number of Qantas Points required to use Points Plus Pay is stated on the product details page and at checkout and is subject to change.

Question: How does Points Plus Pay work?

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Once you have logged into your Qantas Frequent Flyer account, a slider will appear on the page. 

Simply slide the tool to choose a mix of Qantas Points and money that suits you.

Checkout by using your payment details for the chosen cash amount. 

Don’t forget that you will also earn Qantas Points on the cash component of your booking when you use Points Plus Pay.

Question: How do I use Points Plus Pay on my Journey Beyond Rail Expedition booking?

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Once you have included your Qantas Frequent Flyer number and have accepted the terms and conditions, you will be able to see an option to use Qantas Points. Click on ‘Use Qantas Points’ and you will be prompted to log in to your Qantas Frequent Flyer account to be able to use the Points Plus Pay calculator. Once you click ‘APPLY’, the Qantas Points will be deducted from your Qantas Frequent Flyer account. Please allow up to 15 minutes for transaction to appear in your account.

Question: What is the minimum Qantas Points I can use with Points Plus Pay?

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A minimum 4,000 Qantas Points is required to use Points Plus Pay.

Question: Can I use Points Plus Pay on my Classic Rail Reward?

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No – you cannot use Points Plus Pay when booking a Classic Rail Reward journey. Classic Rail Rewards must be paid for in full with Qantas Points. You can use Points Plus Pay on eligible bookings.

Question: Will I earn Qantas Points on the money part of my Points Plus Pay order?

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Yes, you can earn Qantas Points on the cash component of your eligible booking only.

Question: I’d like to pay for my booking using Points Plus Pay. What are my options for payment?

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We accept VISA, Mastercard and American Express and Bpay for payment of all orders. Cheques or cash payments aren’t accepted.

Question: Will I get a tax invoice when I use Points Plus Pay?

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A tax invoice will be supplied by Journey Beyond Rail Expeditions whenever Points Plus Pay is used to complete an order, which will show the remaining balance owing on the booking. You will be able to see a breakdown of the Points Plus Pay amount in ‘Manage My Booking’ online.

Question: If I cancel my Journey Beyond Rail Expedition booking, will my Qantas Points be refunded?

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If a refund payment is applicable for the cancellation of a Journey Beyond Rail Expedition booking, as per the booking and travel conditions, then Qantas Points will be refunded within 14 days of the cancellation.

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