Frequently Asked Questions

General Questions

Question: Is parking available at the railway station?

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Short term parking is available at all terminals so you can have your family or friends see you depart at the beginning of your journey.

We do not recommend leaving your car at our terminals for extended periods of time.

Question: Are there vehicle storage facilities for Motorail in Adelaide, Darwin and Perth?

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No – vehicles must be dropped off within the timeframe specified and collected within an hour of the train’s arrival.

Question: Can I store my luggage at the railway station?

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As each terminal provides a different experience, it depends on where you are departing from.

Luggage can be checked into all terminals 2 hours prior to departure.

Adelaide, Perth, Darwin, Alice Springs: You are able to store your luggage 2 hours prior to departure at the terminal.

Sydney: There are luggage storage facilities available through NSW TrainLink at their luggage check-in area adjacent Platform 1 at a cost of $4.40 per person.

Question: What time can I check in for my train departure?

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Check in opens approximately 2 hours prior to your scheduled departure time.

We ask all guests to check in at least 60 minutes prior to departure to be welcomed onboard. Please bring your travel itinerary and Photo I.D.

Question: Can I fly out the same day as the train arrives?

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We want you to enjoy your journey without concerns over flight times. We therefore would recommend you allow for an overnight stop before connecting to domestic or international flights. Journey Beyond Rail Expeditions does not accept liability for any missed connections due to late train arrivals.

Booking Questions

Question: Can I request a forward-facing seat?

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Yes, you are able to request forward facing-cabins aboard The Ghan, Indian Pacific and Great Southern at the time of booking; however, as approximately half of our cabins face forward, we are unable to guarantee a forward facing cabin depending on the number of requests we receive for any given departure.

Seats aboard The Overland can be turned to face either direction, depending on your preference.

Question: Can I pre-book my Off-Train Experiences?

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Off Train Experiences can be pre-booked in the following instances only:
  • The Ghan Expedition – the Uluru scenic flight upgrade can be booked by contacting our Travel Centre (13 21 47). Space is limited.
Please note all other Off Train Experiences can only be booked on train.

Question: I have booked my rail holiday online, how do I add my accommodation and touring?

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Journey Beyond Rail Expeditions offers a wide range of accommodation and touring options. We would be happy to assist you with booking your holiday. Please contact our Travel Centre on 13 21 47.

Question: Do you have a booking office I can attend instead of calling / online?

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Journey Beyond Rail Expeditions does not have a face to face booking office. We strongly recommend reaching out to our Travel Centre on 13 21 47 or visiting journeybeyondrail.com.au for any bookings or enquiries.

Question: I paid via BPay or Direct Deposit. Will I receive a receipt / acknowledgement when the payment is received?

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When paying your deposit, a confirmation will be received within three business days of making the payment. When you make a final booking payment by Direct Deposit or BPay, no acknowledgement is issued at that time. You will instead receive your final travel documents within 45 days of departure.

Question: If I booked through a Travel Agent, can I make changes to my booking directly with Journey Beyond?

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Please return to the travel agent who made your booking for any changes or amendments, as they retain ownership of your booking with Journey Beyond. For guests with bookings directly with Journey Beyond, please contact our Travel Centre team on 13 21 47 for any changes or amendments.

Question: How long before departure do I receive my seat / cabin number?

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You will receive your cabin and carriage number upon check in. While cabin and seat numbers are assigned as a behind-the-scenes process in the weeks leading up to departure, this allocation can occasionally change in the lead up to your departure due to operational reasons.

Question: When will I receive my final Travel Itinerary

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Your travel itinerary is emailed approximately 45 days prior to departure, to the email address provided at the time of booking or to your travel agent.

Onboard Questions

Question: Do I need any cash or credit cards onboard?

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As our journeys are all-inclusive you will not need to buy anything unless you choose to purchase an Off Train Experience upgrade or souvenirs, which you can do onboard utilising our EFTPOS or credit card facilities. Unfortunately, we are unable to provide any cash out on our trains.

Question: How much luggage can I take?

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Luggage limits apply for both carry on and checked luggage. These limits vary depending on the level of service you are travelling in and by train. See What to Pack for more details.

Question: Is there a standard of dress onboard?

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It is your holiday and we want you to be comfortable so smart casual attire is recommended.

We also recommend:

  • Warm clothes for Outback Experiences as mornings and evenings in the Outback can be cool
  • Hat, sunscreen and comfortable walking shoes for your Off Train Excursions.

Question: What weather should I pack for?

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Travelling from one end of the country to the other can provide a variation in climates.

When travelling on The Ghan, temperatures vary significantly so make sure to pack for both cooler and warmer temperatures.

  • Darwin or Katherine: mid-30 degree temperatures
  • Marla or Manguri: 4 degree nights/early mornings

 

When travelling on the Indian Pacific, temperatures vary significantly so make sure to pack for both cooler and warmer temperatures. This is also dependent on the time of year.

  • Adelaide and Perth: during summer months, temperatures can average around 30 degrees
  • Nullarbor, Rawlinna and Cook: during winter months, temperatures at night can average as low as 5 degrees

 

It is best to pack everything you need plus a warm jacket or jumper, enclosed shoes, a hat and sunscreen into your carry-on luggage.

Question: What is the temperature on board the train?

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All our services are air-conditioned, with the temperature averaging 22 degrees.

We recommend packing layers of clothing for the different temperatures (inside and outside the train).

Question: Is smoking permitted on board the train?

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No, smoking is not permitted on any of Journey Beyond Rail Expeditions services.

Question: Is Wi-Fi available on board the train?

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Limited Wi-Fi is available in the Outback Explorer Lounges and Platinum Club carriages.

Please note that Wi-Fi availability is dependent on mobile network coverage, and as we travel through some remote locations it may not always be available.

Question: Can I take any pets or animals onboard?

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No, the only animals permitted on Journey Beyond Rail Expeditions rail journeys are specially trained dogs for the vision and hearing impaired.

Question: Is electricity provided aboard Journey Beyond trains?

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Travelling The Ghan, Indian Pacific, and Great Southern, 240v household outlets can be found in the cabin.

Travelling The Overland, a limited number of outlets are available in Café 828.

*As our electricity is supplied from diesel generators and may be subject to fluctuations, we recommend the use of a surge protector when plugging in your devices.

Question: What are the meal times onboard the train?

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In your cabin when you first board the train, you will find a card with the breakfast, lunch and dinner meal times for your journey. Your On-Board Attendant will advise you of the process. If you have any special requests regarding meal times, please speak with a member of our On-Board team.

Question: What special dietary requirements can be accommodated on board the train?

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Most special dietary requirements can be accommodated – including vegetarian, gluten free, lactose free and vegan. Please ensure this is advised at the time of booking. For further information, please contact our Travel Centre on 13 21 47.

Question: Am I able to disembark at regional stops on The Ghan, Indian Pacific, & Great Southern?

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While The Ghan, Indian Pacific, and Great Southern make a number of stops in regional and remote areas for Off Train Experiences and to pass other rail traffic, we are not able to offer the opportunity for guests to leave the journey at these locations. Selected major towns and cities en route at which the journey may be left are advised on our timetables. Regional travel remains available aboard The Overland, which forms part of the public transport network in Western Victoria.

Question: Is medical assistance available?

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To ensure your safety and well-being, our staff members onboard are trained to administer basic first aid. We also have a specially modified wheelchair onboard for those who have mobility issues or require a carer. You can also check in your wheelchair, walking frame or scooter to be stored as luggage to save you arranging alternate assistance yourself.

For guests requiring mobility assistance onboard, please review and complete our Fitness to Travel form.

Question: What cabins are available for those with a mobility or disability issues?

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The Ghan, Indian Pacific and Great Southern have a Gold Access Cabin available for wheelchair bound/physically impaired guests travelling in Gold Service. This cabin is subject to availability and assessment of the guest’s Fitness to Travel.

See Gold Service Access Cabin for more details.

Qantas Frequent Flyer

Question: How do I earn Qantas Points for Journey Beyond Rail Expeditions bookings?

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You must be a Qantas Frequent Flyer member to earn Qantas Points. Members must add their Qantas Frequent Flyer membership number at checkout when booking a journey. If you are not already a Frequent Flyer member you can join for free now.

Question: How many Qantas Points will I earn for my Journey Beyond Rail Expeditions booking?

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Members will earn 1 Qantas Point per AU$1 spent on eligible bookings.

Question: What is an eligible booking?

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Eligible bookings include Journey Beyond Rail Expeditions and Journey Beyond Rail Expedition Holiday Packages. Rail Expeditions are the following journeys: The Ghan, Indian Pacific, Great Southern, The Overland and The Ghan Expedition. Expedition Holiday Packages are the following packages: Pre-Season Release Packages, Season Packages and Rail and Sail packages.

Qantas Frequent Flyer members can not earn Qantas Points on Classic Rail Rewards.

Question: There are multiple passengers in the one booking, can the Qantas Points earned be divided equally?

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Yes the Qantas Points earned on your booking can be equally divided between  the individuals’ Qantas Frequent Flyer accounts. 

Each passenger’s Qantas Frequent Flyer number needs to be entered in the guest check-out form or added into the booking prior to departure. 

If you do not add all Qantas Frequent Flyer numbers before booking departure, only the entered Qantas Frequent Flyer numbers will receive the points. 

Question: I have an existing booking with Journey Beyond Rail Expeditions without realising I could earn Qantas Points. Am I eligible for the Qantas Points?

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No – only bookings made via Journey Beyond on or after 9 December 2020 will be eligible to earn Qantas Points.

If you have already booked and travelled on or after 9 Dec 2020, without providing your Qantas Frequent Flyer details at the time of booking, unfortunately you are not eligible to earn points. Qantas Frequent Flyer details must be added at the time of booking.

Question: How do I book a journey or package with Journey Beyond Rail Expeditions and earn Qantas Points?

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Visit https://journeybeyondrail.com.au, purchase a rail journey or package and provide your Qantas Frequent Flyer membership number when entering guest details in the form.

Question: If I change my Journey Beyond Rail Expeditions booking, will I still earn Qantas Points?

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If you change your booking to a different departure date or destination you will still earn Qantas Points based on the dollar value for that booking.

Question: If I cancel my booking, will I still earn Qantas Points?

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Qantas Points will not be earned on cancelled bookings.

Question: How soon will my Qantas Points appear in my Frequent Flyer account?

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Qantas Points will be credited to a members account within 8 weeks of the completion of your journey.

Question: Who do I contact for assistance with my Qantas Points queries in relation to my Journey Beyond Rail Expeditions booking?

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If you have a query after points have been credited please complete the Qantas Frequent Flyer contact form here.

Alternatively, call the Qantas Frequent Flyer Service Centre on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday and have your Qantas Frequent Flyer number and PIN to hand.

Question: Can I use my Qantas Points towards Journey Beyond Rail Expeditions bookings?

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Members can use Qantas Points on Classic Rail Rewards on The Ghan, Indian Pacific and Great Southern from 9 December 2020.

Question: How do I use my Qantas Points to purchase a Classic Rail Reward?

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Visit https://journeybeyondrail.com.au, and switch the Classic Rail Reward toggle to view reward availability.

Question: How quickly will my Qantas Points be deducted from my account once I have made a booking?

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Your Qantas Points will be deducted from your Qantas Frequent Flyer account as soon as you select ‘Apply’ to complete your booking.

Question: Can I earn Qantas Points if I book a Classic Rail Reward?

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No – Qantas Points will not be earned on Classic Rail Rewards.

Question: If I cancel my booking, will my Qantas Points be refunded?

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Classic Rail Rewards are fully refundable if you change your mind within 14 days of booking. There will be a cancellation fee of $200 or 25,000 Qantas Points per person if a booking is cancelled more than 14 days after booking and more than 45 days prior to departure. At the time of cancellation, you can choose how you wish to settle the cancellation fee. If cancellation is within 45 days of your departure date, your Qantas Points used to pay for your travel journey will not be refunded.

Question: If I change the date of my Journey Beyond Rail Expeditions booking, will I need to pay a fee?

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For departure dates before 31 March 2021, change and cancellation fees will be waived up to 7 days prior to travel. There will be a 100% cancellation fee for any Classic Rail Rewards booking that is cancelled within 7 days prior to departure (you will not receive a refund in points).

For departures from 1 April 2021, members are free to change the date of their booking to another time (subject to Classic Reward availability) up to 14 days prior to travel without a change fee. A change fee applies for any booking changed less than 14 days prior to the departure date.

Question: What if I have forgotten my Qantas Frequent Flyer PIN?

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You can reset your Qantas Frequent Flyer PIN immediately by logging in to qantas.com or the Qantas app on your smartphone and choosing the Forgotten PIN feature.

Question: What is Points Plus Pay?

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Points Plus Pay allows you to make a booking using a mix of Qantas Points and money. The more points you use, the less money you pay. 

The minimum number of Qantas Points required to use Points Plus Pay is stated on the product details page and at checkout and is subject to change.

Question: How does Points Plus Pay work?

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Once you have logged into your Qantas Frequent Flyer account, a slider will appear on the page. 

Simply slide the tool to choose a mix of Qantas Points and money that suits you.

Checkout by using your payment details for the chosen cash amount. 

Don’t forget that you will also earn Qantas Points on the cash component of your booking when you use Points Plus Pay.

Question: How do I use Points Plus Pay on my Journey Beyond Rail Expedition booking?

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Once you have included your Qantas Frequent Flyer number and have accepted the terms and conditions, you will be able to see an option to use Qantas Points. Click on ‘Use Qantas Points’ and you will be prompted to log in to your Qantas Frequent Flyer account to be able to use the Points Plus Pay calculator. Once you click ‘APPLY’, the Qantas Points will be deducted from your Qantas Frequent Flyer account. Please allow up to 15 minutes for transaction to appear in your account.

Question: What is the minimum Qantas Points I can use with Points Plus Pay?

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A minimum 4,000 Qantas Points is required to use Points Plus Pay.

Question: Can I use Points Plus Pay on my Classic Rail Reward?

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No – you cannot use Points Plus Pay when booking a Classic Rail Reward journey. Classic Rail Rewards must be paid for in full with Qantas Points. You can use Points Plus Pay on eligible bookings.

Question: Will I earn Qantas Points on the money part of my Points Plus Pay order?

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Yes, you can earn Qantas Points on the cash component of your eligible booking only.

Question: I’d like to pay for my booking using Points Plus Pay. What are my options for payment?

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We accept VISA, Mastercard and American Express and Bpay for payment of all orders. Cheques or cash payments aren’t accepted.

Question: Will I get a tax invoice when I use Points Plus Pay?

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A tax invoice will be supplied by Journey Beyond Rail Expeditions whenever Points Plus Pay is used to complete an order, which will show the remaining balance owing on the booking. You will be able to see a breakdown of the Points Plus Pay amount in ‘Manage My Booking’ online.

Question: If I cancel my Journey Beyond Rail Expedition booking, will my Qantas Points be refunded?

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If a refund payment is applicable for the cancellation of a Journey Beyond Rail Expedition booking, as per the booking and travel conditions, then Qantas Points will be refunded within 14 days of the cancellation.

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